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What next? Telstra sends HR jobs offshore

As Telstra pursues its Global Operating Model, there appears to be no limit to the functions which are being relocated offshore, including “human resources” (i.e. staff) management. 

Following consultations earlier this month, Telstra has now notified the CWU and other Telstra unions that it intends to proceed with a restructure that will see the loss of 108 positions as work is transferred to a Global People Services Centre in the Philippines. 

Under the plan, not only first level administrative tasks such a work code changes and payroll queries would be carried out offshore but also key functions like recruitment. 

All internal recruitment and recruitment support for all temporary and permanent Band 2-4 roles will transferred to the Global People Services Centre. 

Not even Telstra Learning has been spared, although Telstra has given no clear details about what work may in future performed offshore. The CWU does understand, however, that programmes related to NBN work (including, presumably, those funded by the $100 million Commonwealth payment) are not included in this restructure. 

The CWU and other unions are concerned not only with the job losses, but with the implications of this offshoring for employee privacy. It is also difficult to have confidence in an internal recruitment and redeployment process that is being conducted remotely by agents who may or may not have any understanding of the practical details of roles, skills and locations. 

Telstra is already failing to make use of its existing skill base, with redeployment rates below target. It is hard to see how this move will help.

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