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Last mile parcel delivery by PDO observations

Post will be attempting to improve its first attempt delivery of small parcels by PDOs in the “last mile” operation by having discussions with posties in 4 Delivery Centres in Melbourne.


What is “last mile” delivery? It’s the part where the posties (or driver and contractor) are attempting to deliver the article/parcel.


As Post is attempting to maintain its small parcel delivery performance there has been criticism by customers that they have to go to the Post Office to pick up a parcel rather than have it delivered to their home.


The union raised this point at the recent National Delivery forum where we were informed that posties do deliver the majority of parcels on first attempt but there are some gaps. This may be due to dogs, high rise units and other factors.


The union has worked hard to ensure small parcels are being delivered by posties to maintain full time job security.


If you have comments about why parcels cannot be delivered on first attempt please let us know.


Post will have discussions with the State Branch and local AURs from 16 June with observations proposed to take place between 23 June – 30 June.

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