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Latest updates within Retail

National retail training package for PSOs and PDOs (Box sorters): Has been developed and currently being used. This consists of new updated training manuals and fortnightly coaching calls to new employees.

There will be a 1 day (within 1.5 hours of Metro workshops)  workshop for Metro new starters with a min of 4 participants  and a 1 hour teleconference for Rural and Remote new starters with a min of 4 participants.

This is still in beginning stages and we will keep you updated as we see more new employees going through this new Training package.

Department of Human Services:  We have a DHS self-serve computer located in a corporate outlet. This is located in a tucked away corner within the post office and has its own chair, desk and computer. The DHS customer logs on and using the self-service system without the assistance of Australia Post staff.

The CWU are being kept informed around the clientele and any impacts on the outlet this may have.

At this stage there has been NO negative feedback to the Union and no impact on the staff or outlet.

Retail Operating System Upgrade (ROSU): The national upgrade of operating system will enable increased capacity at outlets. Outlets will be contacted four days prior to make arrangements for the upgrade.

Mental Health training: This training is being rolled out throughout the enterprise and will involve Area Managers, Managers, Team leaders, HSRs.  We have asked Post to included our Reps in this important training as they are often the first point of contact (peer on peer) when things become a bit overwhelming.

We’ll keep you updated with this request.

The training consists of a 3 hour workshop that will provide information on mental health and training to recognise the early warning signs and the appropriate skills for early intervention.

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