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converge international

Australia Post's new employee assistance provider

Australia Post recently completed a review of its Employee Assistance Program (EAP) services that has resulted in a new provider being appointed.

They commenced providing these services on 2 October.

Coverage international will provide the following services that employees can access: 

  • 24x7 access to emergency counselling and critical incident response by calling 1300 687 327
  • Up to six EAP sessions per issue per annum of the Assist Streams and Helplines for all employees including:
    • Face to Face or telephone supporting including:
      • Employee assist
      • Family assist
      • Manager assist including the Mental Health Hotline
    • Telephone / Online assist for:
      • Career assist
      • Conflict assist
      • Nutrition and lifestyle assist
      • Money assist
    • Specialised Helplines with dedicated phone numbers:
      • Aboriginal and Torres Strait Islander Peoples – 1300 287 432
      • LGBTIQ – 1300 542 874
      • Domestic and Family Violence – 1300 338 465
      • Eldercare – 1300 035 337
      • Family assist
      • Manager assist including the Mental Health Hotline
  • Access to up to six sessions of Family Assist for immediate family members

The EAP service is a confidential service for all employees and their families and can be accessed the following ways:

Phone: 1300 687 327 (and dedicated numbers advised above)



Australia Post is rolling out a focused communications campaign toward the end of the month to ensure employees are aware of the services being offered. Any employee with an activate case being supported by the former EAP provider will continue to receive that support.


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