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group certificate

How long should you have to wait for an accurate group certificate?

Seven months, apparently.

After his tax accountant noticed an error on his group certificate – a payment for a non-taxable allowance included as part of ordinary salary – a South Australian member raised the matter with Shared Services. And did so again, and again, and again. On each occasion his request fell on deaf ears.

Fed up, he contacted SA/NT Branch Secretary Nick Townsend for assistance. When approaching SA’s local HR, Nick was told it “wasn’t a Union matter”.

This attitude is just gobsmacking.

Every employment matter is a Union matter – particularly when a member has attempted to have the matter rectified for SEVEN MONTHS. We would also rather not be dealing with such simple matters which could have, and should have, been fixed on the spot. So next time, Post – just fix it.

Following Mr Townsend’s representations, Post have finally corrected the error corrected and the member is now looking forward to finally correcting his tax return lodgement.


This should be a reminder to members to ensure you check your group certificates closely at tax time and to contact your State Branch Official immediately if you are experiencing difficulties in having issues of a kind rectified directly with Shared Services.

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