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Optus Single Service Desk

The CWU remains in dispute with Optus over the conditions under which employees are working in the recently created Single Service Desk roles.

This dispute arose last year after Optus members approached the CWU about the fact that they had been put into the new roles without adequate training and without any increase in pay, despite an increase in work functions. 

Optus has since agreed to address the training problem and has delivered extra training to the employees, with more to come. 

Predictably enough, however, they have not yet agreed to any increase in pay for these members. 

The CWU is continuing to meet with Optus on this issue, as directed by the Fair Work Commission.

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