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Telstra prepares to send more jobs offshore

Telstra is planning to send more jobs offshore.                       

Just weeks after announcing its intention to cut several hundred positions from its contact call centres, Telstra has now notified the CWU that it proposes changes that will see a range of billing and credit management functions outsourced and offshored. 

Changes in Global Financial Services (GFS) will mean a net loss of 204 roles (including some currently vacant), with 139 of these to be outsourced/offshored. A further 35 roles will be offshored from Complex Billing Solutions (COBS) in Telstra Service Operations (TSO). 

The CWU was notified of these proposals on 5 August and is yet to meet with Telstra about them. Obviously, though, the union deplores a workforce strategy which is clearly being driven simply by a relentless search for cheap labour irrespective of its impact on individual employees, on their families and on Telstra’s own service quality and standing in the community. 

Members affected by these proposals should contact their state branches for advice and support. The union is also interested in members’ views about the likely operational impacts of the changes.

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