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road rage

Road rage and altercations with the public - it just isn’t worth it

Road rage really isn’t “all the rage”. Many State Branches have reported a recent increase in calls from members, particularly van drivers, concerned with a lack of support from management following incidents involving the public.

Incidents being reported range from the public parking in Australia Post vehicle stopping zones, to road rage incidents involving members of the public and drivers on the road.

It is important in situations like these to keep your cool — don’t engage. Management’s bias towards the public has been demonstrated on a number of occasions now when dealing with instances of the above that escalated to actual incidents involving members engaging.

Whenever an incident occurs, it should be reported immediately to management — make sure you’re doing so in in detail.

Carry a pocket diary with you and record as much information as possible as close as possible to the time the incident occurred, so it is still all fresh in your mind. Record important details such as what actually happened, the actual locations, dates, times and number plate details.

Put the complaint in writing to your manager, specifically ask for a response to your complaint, and provide a copy of your complaint to your State Branch Official. Here’s a hint – under your signature actually write “CC:” and add your Branch Official’s name. This way management know you have provided a copy to the Union.

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