They profit, you pay: Service Stream walks away from fairness
It is with regret that we inform members that negotiations between the Communication Workers Union (CWU) and Service Stream Limited (SSL) have now reached a critical impasse.
Despite multiple rounds of bargaining and further attempts to shift their position, SSL continues to reject key claims that would deliver fair pay and conditions for CWU members. Their latest offer includes minor improvements, but remains well below what’s needed, and they now intend to put their proposal to a vote of employees – without Union endorsement.
Here’s a snapshot of what SSL’s position:
- Wages: Just 3% per annum, despite inflation and a CWU claim of 5% or CPI + 1%. Workers are already 10% worse-off since 2021 – this deal would push members to 11.5% worse-off by 2027.
- On-call, meal, and LAFHA allowances: Minimal increases tied to their wage offer.
- Redundancy entitlements: CWU claims for improvement, rejected.
- Travel provisions: CWU claims for improvement, rejected. If the time spent mobilising or returning home is greater than 30 minutes, overtime may be paid – only at discretion of your direct supervisor.
- Parental and domestic violence leave: No enhancements beyond minimum legal standards.
This offer completely misses the mark. It fails to keep pace with the cost of living, ignores the value of your work, and delivers no meaningful recognition for the workforce that drives Service Stream’s success.
What’s next?
The Union is holding an urgent online meeting tomorrow evening at 6:30pm (AEST) to brief members on the situation, answer questions, and discuss next necessary steps.
🔗 To join the Zoom meeting, please use the following link: https://tinyurl.com/sslcwu
Your attendance at this meeting is critical.
A strong NO vote will be required to send a clear message to SSL and enable the Union to apply further pressure to bring them back to the bargaining table – including contemplating possible industrial action.
Together, we can stand up for a fair deal. Let’s make it clear: we won’t settle for less.
